Our Policies

An earlier check in or later check out time is possible!
Please contact us if you require either. 

Arrival

  • Check in: After 4:00pm
  • Check out: By 11:00am

*An earlier check in or later check out time may be possible, please contact us if you require either. 

Cancellation

Due to our location and small size, cancellations affect us significantly. A last minute cancellation gives us little chance to fill the room(s) because of our remote location. For this reason, we have a strict cancellation policy: 

  • We require a minimum of 48 hours notice for a 100% refund.    
  • 0% refund with less than 48 hours notice.
  • No-shows will be charged full price of the reservation.
  • Flexibility: If we are able to fill the room(s), there will be no charge!
  • Long Term Bookings: A minimum 48 hours notice for the first 2 days and a 50% charge for the duration if we are not able to fill the rooms. A deposit may be required as well.
  • Please contact us for further information regarding our cancellation policy.

Breakfast

Breakfast is served in our home between 8:00am and 9:00am.

Reservation

We ask for your credit card information to hold your room; your card will not be charged until you have arrived for your booking.

Payment

Payment is due in full upon arrival.  We accept cash, email money transfer, Debit card, Visa, Mastercard, American Express, Discover, Apple Pay, and Google Play.  *Visa Fee charges apply for invoices over $1,000. 
We do not accept personal cheques.

Taxes

5% GST and 8% PST will be applied to your bill.

Kitchen

  • Please use the cutting board when using a knife.
  • Please set hot pots and pans ON the cutting board or stove(s) to avoid damaging/burning the countertop.
  • Please no food scraps down the sink.
  • Please leave the kitchen how you found it, Thank you!

     

WiFi & Phone

Even though we are completely off-the-grid and live in the middle of no where, we still offer WiFi to our guests!  We are boosting the signal a long distance to the cabins, it works great for basic email and messaging.

Do you need to make a phone call? You are welcome to use our landline. 

*The weather may affect internet speed, this is something we have no control over. Not for emergency use! 

 

Pets

  • There is no pet fee if you register your pet with us when making your booking. All size and breeds are welcome. We love to meet well mannered, and house broken dogs! 
  • Please check with us first before bringing your pet(s)! This is very important.  We will charge $50/pet, per night, for unregistered pets. 

Basic Rules:

  • No pets on the beds or furniture.

  • Please bring a bed for your pup so they feel at home. 

  • Your pet must be leashed, as we have livestock on the property, along with our own dogs and cats. (We can arrange certain times for your dogs to run off-leash)

  • Please do not leave your pet alone in the room.

  • Please pick up after your pet. Let us know if you need any doggie baggies! 🙂 

  • We also require your pet to be up to date on vaccinations.

    *Most of these rules are in place for your dog(s), and our dog(s)/livestock(s) own safety. The closest veterinarian is a 10 hour drive(one way), Thank you for understanding. 

    **By bringing your pet(s), you agree to accept all financial responsibility for any damages done, and extra deep clean charge of at least $50 per pet may apply. 

 

Lost Keys

A $20 charge will be applied to your credit card.

Damage to Our Property

Please take care of our cabins! All guests that stay at Hyland Creek Cabins are responsible for any damage that occurs to our property, or contents. Your credit card will be charged for repair and/or replacement costs. If additional cleaning is required, there will be a
$50 an hour labour fees charged to your credit card, to return room to it’s original state.

“Shoes Off” Policy

We ask that all outside footwear be removed at the front door; there is a shoe rack for you to use on the front porch.
We recommend bringing inside shoes or slippers to keep your feet warm and cozy!

Smoking

All of the buildings on our property are 100% smoke free. If your bedroom/the cabin smells like smoke, your credit card will be charged $500 for a cleaning charge.

If you are smoking on the porch, please use the ashtray provided on the deck…please DO NOT discard your cigarette butts on the ground. Be respectful of our property, and other guests. Thank you!

Parking

Vehicles parked here are at owners risk.